Hospes Hotels

MEASURES ON COVID-19

MEASURES ON COVID-19

Due to the global situation caused by COVID-19, and following the guidelines issued by the Government, we have been forced to change the normal operation in all areas of our company, and that’s why we wish to apologize for any possible inconvenience that we may have caused to you.

Please, follow the hygiene instructions established

Please, remember to wash your hands

Hand sanitizer available

Remember the importance of social distancing

Face mask required

Thanks for your cooperation

Hospes Hotels

RESERVATIONS & CANCELLATIONS

Reservations from April 1st, 2020, Hospes Hotels has made a flexible cancellation policy, without non-refundable rates conditions, so any reservation made after that date can be cancelled without any penalty, within the period indicated in your reservation.

For reservations made before that date, where the cancellation policy is Non Refundable or cancellation charges apply, the amount of the reservation will be saved in order to use it for future reservations until the end of the year 2021.

Hospes Hotels

GROUP RESERVATIONS

For group reservations until June 30th, 2021, Hospes Hotels relax the release policy to:

  • Groups up to 10 rooms: 7 days
  • Groups up to 20 rooms: 14 days
  • Groups of more than 20 rooms: 30 days

For all group bookings which have to change dates due to force majeure reasons, we offer flexibility of new dates until the end of 2022 at no cost.

Hospes Hotels

NEW PROCEDURES, MAXIMUM SAFETY

We have worked for the application of the measures specified in the Guide, carried out by the Institute for Spanish Tourism Quality (ICTE), reaching the “Safe Tourism Certified” Seal in all establishments. In this regulation, all necessary actions are considered to guarantee the safety of our clients and employees. All actions are under the supervision of our third-party Prevention Service, Quirónprevention, which has also developed a specific protocol against COVID19.

In addition, and for the safety of customers and employees, we wanted to go one step further, having achieved the “Covid 19 Hygiene Response” Certificate approved by Preverisk.

To reinforce this experience, we have also thought about the possible medical needs that a traveller may have during their trips, and now in Hospes Hotels, with a Quirónsalud alliance, our clients will have access to a health coverage, either by video call or in person, changing according to the destinations.

In addition, our Andalusia Hotels, located in Córdoba, Granada and Seville, have obtained the “Andalusia SAFE” quality seal, the same as Madrid with the Madrid Guarantee Seal or Valencia with the SICTED Seal}

OUR EMPLOYEES

  • We have individual protection equipment available to employees.
  • In all areas of the hotel we have placed hydroalcoholic gel.
  • Regular use of viricidal products for disinfection.
  • Continuous training for our teams in COVID19 by expert suppliers in Risk Prevention.
  • We are working on very rigorous protocols for the implementation in our hotels that will be audited and certified by external professionals.
  • We belong to the Post COVID19 Hospitality Sector Alliance
Hospes Hotels